F.A.Q.

  1. Can I get my card before I leave on my trip next week?
  2. Can I get another card? Another sttrapclip?
  3. What can you do when my petno longer looks like the picture on the card?
  4. Can you make the card from a casual snapshot or family picture?
  5. Do you send pictures back?
  6. Can I e-mail you a digital photo and all the information to make the card?
  7. Do you offer a discount formultiple pets?
  8. Do you have a fund-raising program?
  9. Do you save the information for replacement cards?
  10. Do you sell our information to other businesses?
  11. How fast can we receive our cards?
  12. What is your cutoff time each day for orders?
  13. What type of picture do you need?
  14. I don’t like to use my credit card online, Can I pay with Paypal?
  15. Is this type of identification accepted at airports?
  16. I live outside the United States. Can I order a PetTravelCard?
  17. I live outside the United States. Do the quoted shipping rates apply for me?
  18. My pet has special needs and medications. Is there a way to put all the information on the PetTravelCard?
  19. What are my shipping options?
  20. I need badges for several animals. Can I get them without paying more in shipping?

1. Can I get my card before I before on my trip next week?

Yes, we have a variety of delivery options, including overnight delivery.  All of our orders ship within 24 business hours, so you can be very sure of your delivery date.

We also have a low-cost  “Instant” version of the PetTravelCard that  you can purchase and print yourself, so there is no waiting and no shipping cost at all.  It is not as nice a product as the plastic card and you do not receive a lanyard, but it may be the answer if you need your card immediately.

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2. Can I get another card? How about another Strap Clip?

Yes, but duplicate PetTravelCards need to be ordered when you place your original order.  Additional strap clips can be ordered with the original order.

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3.What can you do when my pet no longer looks like the picture on the card?

You will need to order a new PetTravelCard.  It is also a good idea to order a new PetTravelCard whenever information (address, phone numbers, contact information) changes.

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4. Can you make the card from a group/snapshot picture?

We are able to use almost any photo you have. Just try to use a picture with a clear image of the pet.  Resolution can be an issue if the photo is very small, or if the pet is a small part of the picture.  We will contact you if there is a problem with the picture.

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5. Do you send pictures back?

We try to return the pictures when we can, but do not guarantee it.

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6. Can I e-mail you a digital photo and all the information to make the card?

Yes you can, but do NOT include your credit card information in the email. That will be collected by phone to protect your security.  If you wish to pay with PayPal you can include the PayPal address, which is usually your email address.  You would then receive a request for payment from PayPal, but no payment would be made to us without your authorization.

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7. Do you offer a discount for large card orders?

There is no volume discount, but you do pay a flat rate for shipping regardless of the number of PetTravelCards ordered.  You can even include other products as well, and everything will be shipped together in one flat rate envelope or box.

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8. Do you have a fund-raising program?

Yes we sure do, please check out our Travel ID Card Fundraiser Program page for more information.

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9. Do you save my information for future replacement cards?

We do not save information for replacement cards in any type of database.  Your orders are saved in your account in our shopping cart.  As long as your account is still active, you can email us and request that a particular order be duplicated.  If you paid by PayPal, we can create the order and request payment through PayPal.  Credit Card information is not kept so if you paid by credit card we would have to call you for the number, expiration date, and security number.

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10. Do you sell to or share our information with other businesses?

No, we absolutely do not sell or share your personal information with anyone.

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11. How fast can we receive our cards?

How fast you receive the PetTravelCards depends upon the shipping method chosen.

We now have an “Instant” PetTravelCard option available when you need it immediately.   When you order the  “Instant” version of the PetTravelCard you print it yourself, so there is no waiting and no shipping cost.  It is not as nice a product as the plastic card and you do not receive a lanyard, but it may be the answer if you need your card immediately.

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12. What is your cutoff time each day for orders?

The normal cutoff time each day is 12:00(noon) PST. If an order is received after this time it will be processed the next day.

If you need help but have passed the deadline, give us a call and we will try to meet your needs if at all possible.

We now have an “Instant” PetTravelCard option available when you must have it immediately.   When you order the “Instant” version of the PetTravelCard you print yourself, so there is no waiting and no shipping cost.  It is not as nice a product as the plastic card and you do not receive a lanyard, but it may be the answer if you need your card immediately.

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13. What type of picture do you need?

Almost any photo is acceptable, in any picture format for the regular plastic PetTravelCard.  The “Instant” PetTravelCard requires the jpg format.   We will resize and crop to fit the card. Please try to avoid very tiny pictures or large pictures where the animal is small, since such photos may produce a badge photo with poor resolution. Also, avoid extreme close-ups of the pet since the badge software crops a little of the pictures internally.

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14. I don’t like to use my credit card online, can I pay using Paypal?

Yes yo can. Choose the “Order Now” button on the home page, and then on the application page choose the “PayPal Users” button. The application process is exactly the same, except that you will enter your PayPal account information instead of your credit card information.

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15. Is this type of identification accepted at airports?

This is NOT designed to satisfy airline requirements for traveling animals. This is designed to provide an additional safety measure in the event that your animal gets loose and needs to be identified and put back into its carrier or cage. It also provides specific information about your animal’s medical or behavioral issues, so that it could be handled and treated properly with a minimum of stress.

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16. I live outside the United States. Can I order a PetTravelCard?

Yes, but we do have to work a little harder. If you cannot make the address fit into the corresponding fields on the application, just email all the required information, together with your pet’s photo, but NOT your credit card information. Upon receipt we will contacgt you for any clarification of how the address can be made to fit, let you know what your shipping choices and corresponding costs would be, and provide you with a fax number where you could safely fax credit card information.

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17. I live outside the United States. Do the quoted shipping rates apply for me?

No, the shipping rates are for the continental United States. We need to check and find out what choices are available for you.

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18. My pet has special needs and medications. Is there a way to put all the information on the PetTravelCard?

Yes! The PetTravelCard has a very large, 250 character field on the back for “vital information”. You can enter extra contacts, allergies, medications, health conditions, behavior issues, or any other information that you feel might be important for someone to have for your pet. The PetTravelCard also comes with 4 removable adhesive labels for trip specific information, which could include additional contacts or medical issues not entered into the “vital information” field.

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19. What are my shipping options?

You have five different options to choose from for shipping. The least expensive method is U.S.P.S. Priority Mail, which promises to deliver in an average of 2-3 days for just $6.95. You will not receive tracking information, but it is available to us internally if we needed to follow-up. This method is inexpensive, fast, and thus far has been extremely reliable for our customers. We also offer four other choices that include tracking numbers for your convenience and comfort: “Standard Ground”
is by either Federal Express or UPS, takes 4-7 business days, for $10.99. “Expedited” is by either Federal Express or UPS, takes 3 business days, for $20.98. “2 Day ” is by either Federal Express or UPS, takes 2 business days, for $27.98.
“Overnight” is by either Federal Express or UPS, delivers the next business day, for $32.98.

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20. I need badges for several animals. Can I get them without paying more in shipping?

You can order as many cards as you like, even combining several different types of cards, for one flat rate shipping charge.
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